7clubs Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by 7clubs ("we", "us", "our", or the "Company"), the operator of the online gaming and sports betting platform accessible at 7clubs.cam (the "Platform"). This Policy describes how we collect, use, store, disclose, and otherwise process personal data relating to individuals who access or use the Platform, including registered players and visitors who browse the site without creating an account.

7clubs is committed to protecting the privacy and personal data of all users. We recognise that players on our Platform share sensitive information — including identity documents, financial data, and account credentials — and we take that responsibility seriously. Our data practices are designed to be proportionate, transparent, and limited strictly to what is necessary for us to operate the Platform and fulfil our legal and regulatory obligations.

This Policy should be read together with our Terms & Conditions, which form the overarching agreement governing your use of 7clubs. By registering an account or continuing to use the Platform following any update to this Policy, you acknowledge that you have read and understood the practices described herein.

2 Definitions

The following terms carry the meanings set out below throughout this Privacy Policy:

3 Data We Collect

7clubs collects personal data in the following categories, depending on your level of interaction with the Platform:

4 How We Collect Personal Data

We collect personal data through the following means:

4.1 Direct Collection

Data you provide directly by completing the registration form, submitting KYC documents, making a deposit or withdrawal request, completing a responsible gaming tool application, or contacting our support team via live chat, email, or WhatsApp.

4.2 Automated Technical Collection

Data collected automatically when you access the Platform, including IP addresses, device identifiers, browser information, and session activity logs. This data is collected via cookies, server logs, and similar tracking technologies as described in Section 10.

4.3 Third-Party Sources

In limited circumstances, we may receive personal data from third parties including:

• Payment processors (including FPX, DuitNow, and e-wallet providers) who provide transaction confirmation and reference data.
• Identity verification service providers who assist with KYC document review and fraud screening.
• Anti-fraud and sanctions screening databases used to verify that players are not subject to applicable legal restrictions.
• Self-exclusion registries, where we are required to cross-reference player identity against exclusion databases to prevent access to the Platform by individuals who have voluntarily excluded themselves.

5 Purpose of Processing

7clubs processes personal data for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity, manage your login credentials, and maintain your account profile throughout your relationship with 7clubs.
• KYC and Age Verification: To fulfil our regulatory obligation to verify that all registered players are at least 21 years of age and are who they claim to be, as required under applicable anti-money laundering and responsible gaming frameworks.
• Payment Processing: To facilitate deposits and withdrawals via supported Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency channels.
• Platform Operation and Security: To deliver gaming and betting services, detect and prevent fraud, identify unusual account activity, and maintain the overall security and integrity of the Platform.
• Customer Support: To respond to queries, process complaints, assist with withdrawal issues, manage bonus disputes, and operate responsible gaming tools at your request.
• Responsible Gambling Compliance: To administer deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion requests, and to identify indicators of problem gambling behaviour where applicable under our responsible gaming obligations.
• Regulatory Compliance: To comply with anti-money laundering requirements, sanctions screening obligations, and any other applicable legal requirements imposed on the Company.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails, SMS notifications, or in-platform messages about relevant offers, bonuses, and events at 7clubs. You may withdraw this consent at any time.
• Platform Analytics and Improvement: To analyse aggregate, anonymised usage data for the purpose of improving platform performance, game selection, payment flows, and the overall user experience.

6 Legal Basis for Processing

7clubs relies on the following legal bases for processing personal data:

• Contractual Necessity: Processing required to perform the contract with you — including account registration, gameplay, payment processing, and customer support — is carried out on the basis that it is necessary for the fulfilment of our service agreement with you.
• Legal Obligation: Certain processing activities — including KYC verification, transaction record retention, and sanctions screening — are carried out because they are required by applicable law.
• Legitimate Interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring, and aggregate analytics is conducted on the basis of our legitimate interest in maintaining a safe, fair, and operationally sound platform, balanced against your privacy interests.
• Consent: Where we rely on your consent — primarily for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place prior to withdrawal.

7 Data Sharing & Disclosure

7clubs does not sell, rent, or commercially transfer your personal data to any third party. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

7.1 Service Providers and Processors

We engage the following categories of data processors who handle personal data on our behalf, bound by contractual data protection obligations:

• Payment service providers and financial institutions involved in processing your deposits and withdrawals (e.g., FPX network, e-wallet operators, banking partners).
• Identity verification and KYC service providers who assist with document review and fraud screening.
• Cloud hosting and infrastructure providers on whose servers Platform data is stored.
• Customer support platform providers through which live chat and email communications are managed.
• Analytics service providers who process aggregate, anonymised usage data for platform improvement.

7.2 Legal and Regulatory Disclosure

We may be required to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so by court order, statutory requirement, or lawful regulatory demand. We will, where permitted, notify affected users of such requests.

7.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or asset sale involving 7clubs, personal data held on the Platform may be transferred to the acquiring or successor entity as part of that transaction, subject to that entity providing equivalent data protection commitments.

8 International Data Transfers

The operation of 7clubs may involve the transfer of personal data to servers or processors located outside of Malaysia. Where such international transfers occur, we take steps to ensure that appropriate safeguards are in place to maintain the protection of your personal data to a standard equivalent to that described in this Policy.

Such safeguards may include contractual clauses binding recipient entities to applicable data protection standards, or the use of processors who are subject to recognised frameworks governing international data transfers.

If you wish to obtain further information about the safeguards applied to specific international transfers of your personal data, please contact us using the details provided in Section 16.

9 Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 7clubs and for a period of up to five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations and to resolve any potential disputes.
• KYC Documents: Retained for the period required by applicable anti-money laundering regulations, which is typically a minimum of five (5) years following the end of the business relationship.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements.
• Gaming Activity Logs: Session and betting history logs are retained for a period of up to three (3) years from the date of the relevant activity.
• Support Communications: Records of customer support interactions are retained for up to two (2) years from the date of the interaction.
• Marketing Consent Records: Records of marketing consent and withdrawal thereof are retained for the duration of our regulatory obligation to evidence consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

10 Cookies & Tracking Technologies

The 7clubs Platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, maintain session security, and provide a personalised experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These include session authentication cookies that keep you logged in during a gaming session and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred view configurations, and last-visited sections of the Platform, to provide a more consistent experience across sessions.
• Analytics Cookies: Used to collect aggregate, anonymised data about how users interact with the Platform — including pages visited, session duration, and navigation patterns — to help us improve Platform performance and content. These cookies do not identify individual users.
• Security and Fraud Detection Cookies: Used to detect suspicious login patterns, multi-accounting behaviour, and other indicators of fraudulent activity that may require investigation.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most modern browsers allow you to review and control cookie settings via the browser's privacy or security menu.

11 Your Rights as a Data Subject

Subject to applicable law and the limitations set out below, you have the following rights in respect of your personal data held by 7clubs. To exercise any of these rights, please contact our support team using the details in Section 16. We will aim to respond within 30 calendar days of receiving your request.

Please note that certain rights may be limited where the processing of your personal data is required by law (such as KYC retention requirements), is necessary to prevent fraud, or is essential for the fulfilment of our contractual obligations to you.

12 Children's Privacy and Age Restriction

The 7clubs Platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account, access the Platform, or provide any personal data to 7clubs.

Where we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete such data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please contact us immediately at the address provided in Section 16.

13 Security Measures

7clubs implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the Platform is protected by industry-standard SSL/TLS encryption. The padlock icon in your browser confirms an encrypted connection is active.
• Encrypted Data Storage: Sensitive data, including KYC documents and financial records, is stored in encrypted form on access-controlled servers.
• Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• Two-Factor Authentication: Players may activate two-factor authentication on their accounts to add an additional layer of login security.
• Fraud and Anomaly Detection: Continuous monitoring of account activity and transaction patterns to identify and respond to suspicious behaviour in real time.
• Regular Security Reviews: Periodic internal reviews of data handling procedures, access controls, and technical safeguards to identify and address potential vulnerabilities.

While we take all reasonable precautions, no method of data transmission or storage is entirely without risk. You are responsible for maintaining the confidentiality of your own account credentials and should contact us immediately if you suspect any unauthorised access.

14 Third-Party Links

The 7clubs Platform may contain references to or links to third-party services, including payment providers and game suppliers. This Privacy Policy applies solely to data processed by 7clubs through the Platform and does not extend to the data practices of any third-party service provider.

When you interact with a third-party payment provider — such as your Touch 'n Go eWallet app, Boost, GrabPay, or your online banking portal for FPX or DuitNow transactions — you are subject to that provider's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party services you use in connection with your 7clubs account.

15 Amendments to This Policy

7clubs reserves the right to revise and update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, we will post a prominent notice on the Platform and update the "Last Updated" date at the top of this page.

We may also notify you of material changes by email to your registered address. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree with the updated terms, you should cease using the Platform and may request account closure.

We recommend reviewing this Policy periodically to remain informed of how we protect your personal data. Archived versions of previous Policy iterations are available upon request.

16 Contact Us & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 7clubs, please contact our support team through any of the following channels. We commit to acknowledging all privacy-related requests within 5 business days and providing a substantive response within 30 calendar days.

If you are dissatisfied with our response to a privacy concern or believe that your personal data is being processed unlawfully, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. 7clubs will cooperate fully with any lawful regulatory inquiry.

For requests relating to the exercise of your data subject rights as described in Section 11, please include in your communication: your registered account email address, a description of the right you wish to exercise, and any supporting information that may assist us in locating your records. We may be required to verify your identity before fulfilling a data access or deletion request.